All sales are final. Our products are temperature-sensitive research compounds shipped under cold-chain conditions. Once an order has left our control its integrity cannot be verified, so it cannot be restocked or resold. We therefore do not accept returns and do not issue refunds, other than in the limited circumstances set out below.
Change of mind
We cannot accept returns or issue refunds because you have changed your mind, ordered the wrong item or quantity, or no longer need the product. Please check your order carefully before confirming it — our team is happy to answer any question before you buy.
Damaged, faulty or incorrect items
- Report the issue to [email protected] within 48 hours of delivery, including your order number and clear photographs of the packaging, seal and product.
- Confirmed cases are resolved with a replacement or full refund — your choice — at no cost to you.
- Do not dispose of the product or packaging until the case is resolved; the courier may require inspection.
- Reports made more than 48 hours after delivery cannot be accepted, as cold-chain integrity can no longer be established.
Non-delivery
If tracking shows your parcel as lost, we will dispatch a replacement or issue a full refund once the courier investigation confirms the loss.
Cancellations before dispatch
Orders can be cancelled free of charge at any point before dispatch — including reserved orders awaiting bank-transfer payment. Email [email protected] with your order number. Once an order has been dispatched it cannot be cancelled.
Refunds
Where a refund is due under this policy, it is made by bank transfer to the account the order was paid from, within 5 working days of the case being resolved. We do not issue refunds in any other circumstances.
This policy does not affect your statutory rights. Last updated: July 2026.
Peptide Global Ltd is a company registered in England & Wales, company number 17355820.
